Terms of Service

Article 2 - Identity of the Entrepreneur

Email address: support@margo-london.com
Webshop: www.margo-london.com
Chamber of Commerce number: 95020268

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur's premises and will be sent free of charge to the consumer upon request as soon as possible.

If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge electronically or by other means upon request.

If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs apply accordingly, and the consumer can always rely on the applicable provision that is most favorable to them in case of conflicting terms and conditions.

If one or more provisions in these general terms and conditions are at any time wholly or partially invalid or voided, the agreement and these conditions will otherwise remain in effect, and the relevant provision will be replaced in mutual consultation without delay by a provision that approximates the original intent as closely as possible.

Situations not covered by these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted ‘in the spirit’ of these general terms and conditions.

Article 3 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer. The offer is non-binding, and the entrepreneur is entitled to modify and adjust the offer.

The offer includes a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur. All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or termination of the agreement. Images accompanying products are a truthful representation of the products offered; however, the entrepreneur cannot guarantee that the displayed colors will precisely match the actual colors of the products.

Each offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to accepting the offer. This includes, in particular, the price of the products or services, excluding customs clearance fees and import VAT, which are the responsibility and risk of the customer. The postal and/or courier service will apply the special scheme for postal and courier services regarding imports. This scheme applies when goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service will collect the VAT (possibly together with any customs clearance fees charged) from the recipient of the goods. The offer also specifies any shipping costs, the method by which the agreement will be concluded, and the steps necessary for this. It includes details about whether the right of withdrawal applies, as well as the method of payment, delivery, and execution of the agreement.

The offer further states the period for accepting the offer or the period during which the entrepreneur guarantees the price. If the costs for using the communication technique for concluding the agreement are calculated on a basis other than the regular base rate, this will be specified. The offer also clarifies whether the agreement will be archived after its conclusion and, if so, how the consumer can access it. It explains how the consumer can check and correct the information provided in connection with the agreement before its conclusion. The offer mentions the other languages, if any, in which the agreement can be concluded in addition to Dutch, the codes of conduct to which the entrepreneur adheres and how the consumer can consult them electronically, and the minimum duration of the agreement in the case of a continuous transaction.

Optional details, such as available sizes, colors, and types of materials, may also be included in the offer.

Article 5 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement without providing any reason within 30 days. This cooling-off period begins on the day after the consumer, or a representative previously designated by the consumer and made known to the entrepreneur, receives the product.

During the cooling-off period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer decides to exercise their right of withdrawal, they must return the product, including all accompanying accessories and, if reasonably possible, in its original condition and packaging, to the entrepreneur, following the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are required to notify the entrepreneur within 30 days of receiving the product. The consumer must do this via a written notice or email. After notifying the entrepreneur of their intention to exercise their right of withdrawal, the consumer must return the product within 14 days. The consumer is responsible for providing proof that the returned items were sent back in time, for example, through a shipping receipt.

If the consumer does not notify the entrepreneur of their intention to exercise their right of withdrawal within the periods mentioned in paragraphs 2 and 3, or if the consumer does not return the product to the entrepreneur, the purchase becomes final.

Article 6 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs for returning the products will be borne by the consumer. If the consumer has made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is conditional upon the product having been received back by the online retailer or upon conclusive proof of complete return being provided.

Article 7 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the entrepreneur has clearly stated this in the offer or at least prior to the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products that have been created by the entrepreneur according to the consumer's specifications, products that are clearly personal in nature, products that, by their nature, cannot be returned, products that can spoil or age quickly, products whose price is dependent on fluctuations in the financial market over which the entrepreneur has no influence, single issues of newspapers or magazines, audio or video recordings and computer software whose seal has been broken by the consumer, and hygienic products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is also possible for services related to accommodation, transport, restaurant services, or leisure activities that are to be performed on a specific date or during a specific period, services whose delivery has begun with the consumer’s explicit consent before the cooling-off period has expired, and services related to betting and lotteries.

Article 8 – The Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services with variable prices if the prices are subject to fluctuations in the financial market, over which the entrepreneur has no control. In such cases, the price fluctuations and the fact that any prices mentioned are indicative will be stated in the offer.

Price increases within 3 months of the conclusion of the agreement are only allowed if they are the result of legal regulations or provisions. Price increases after 3 months from the conclusion of the agreement are only allowed if the entrepreneur has made this condition, and:

1. the increase is the result of legal regulations or provisions, or
2. the consumer has the right to terminate the agreement starting from the day the price increase takes effect.

The place of delivery, according to Article 5, first paragraph, of the Dutch VAT Act 1968, is in the country where the transport begins. In this case, the delivery takes place outside the EU. Following this, the postal or courier service will charge the recipient for import VAT and/or customs clearance fees. Therefore, the entrepreneur will not charge VAT.

All prices are subject to typographical and printing errors. The entrepreneur accepts no liability for the consequences of such errors. In the case of typographical or printing mistakes, the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 9 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability, and the applicable legal provisions and/or government regulations in effect on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for uses other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Returned products must be in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for any individual use by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

• The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
• The delivered products have been exposed to abnormal conditions or have been otherwise handled carelessly or in violation of the entrepreneur's instructions and/or the handling instructions on the packaging;
• The defect is wholly or partially the result of regulations set or to be set by the government regarding the nature or quality of the materials used.

Article 10 – Delivery and Execution

The entrepreneur will exercise the utmost care in receiving and executing orders for products.

Subject to the provisions in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed, but in any case, no later than within 30 days, unless the consumer has agreed to a longer delivery period.

If delivery is delayed, or if an order can only be partially or not at all executed, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to cancel the agreement at no cost and is entitled to any compensation.

In the event of cancellation under the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after cancellation.

If delivery of an ordered product proves to be impossible, the entrepreneur will make efforts to provide a replacement item. No later than upon delivery, it will be clearly and understandably communicated that a replacement item is being provided.

For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment will be borne by the entrepreneur.

The risk of damage and/or loss of products remains with the entrepreneur until the moment of delivery to the consumer or a representative previously designated and known to the entrepreneur, unless explicitly agreed otherwise.

Article 11 – Duration Transactions: Duration, Termination, and Extension

Termination
The consumer can terminate an agreement that has been entered into for an indefinite period and that involves the regular delivery of products (including electricity) or services, at any time, subject to the agreed termination rules and a notice period of no more than one month.
The consumer can terminate an agreement that has been entered into for a fixed period and that involves the regular delivery of products (including electricity) or services, at any time, at the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
The consumer can terminate the agreements mentioned in the previous paragraphs:

• At any time and is not limited to termination at a specific time or within a certain period;
• At least in the same manner in which they were entered into;
• Always with the same notice period that the entrepreneur has agreed for themselves.

Extension
An agreement entered into for a fixed period and that involves the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a fixed period.
In deviation from the previous paragraph, an agreement entered into for a fixed period and that involves the regular delivery of daily, news, and weekly newspapers and magazines may be automatically extended for a fixed period of up to three months, provided the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.
An agreement entered into for a fixed period and that involves the regular delivery of products or services may only be automatically extended for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month, and a notice period of no more than three months if the agreement involves the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
An agreement with a limited duration for the regular introductory delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be automatically continued and will end automatically at the end of the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reason and fairness prevent termination before the end of the agreed duration.

Article 12 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 business days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period starts once the consumer has received confirmation of the agreement. The consumer is obligated to promptly notify the entrepreneur of any inaccuracies in the provided or stated payment details. In the event of non-payment by the consumer, the entrepreneur, subject to legal restrictions, has the right to charge reasonable costs that were previously communicated to the consumer.

Article 13 – Complaints Procedure

Complaints about the execution of the agreement must be submitted in full and clearly within 7 days to the entrepreneur after the consumer has identified the defects. Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response. If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to the dispute resolution procedure. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing. If the complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 14 – Disputes

Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these terms and conditions apply, even if the consumer resides abroad.